Friday, November 18, 2011

Should you create a formal brand ambassador program?

Originally published on The New Group blog on 5.20.09

The short answer is yes. The bigger question is how and what will it cost you.

It seems that every business today wants to discover, interact with and harness the connectedness and influence of brand ambassadors. Why? One great benefit is to stimulate authentic word of mouth through people that other people already trust and listen to, AND are outside the formal corporate brand marketing and messaging machine.

Numerous studies have been done which point to the reality of what information sources people trust and it has become clear that brand messages are way down the list while information from colleagues, peers and friends is squarely at the top.

Intel is one of a number of corporations to jump on this trend over the last year and proactively develop a network of brand ambassadors. They’ve reached out to bloggers with influence, who are articulate, opinionated and have a following of readers who listen…and likely act on the ideas these brand ambassadors put forth.

As with many programs of this type, Intel did invest some dollars in making this happen. They pulled the bloggers from the virtual world of the Internet into the real world of the Intel campus, got to know these people better and in-person, gave then an incentive of a free Mac book Air and sent them off to continue putting forth perspective on Intel products. Pretty simple, it will be interesting to watch the evolution of this program to see how the investment of time, energy and dollars pays off, I think it will.

You can read more about the “Intel Insider” brand ambassador program. Great to see big brands that get it that organizing people with influence online often involves getting people together in the real world to further solidify connections.



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